Operations Support
Quick Apply Full-time 51 minutes ago Full Job Description Job Title:
Operations Support, Merchant Services Work Location:
Torrance, CA About GETTRX:
GETTRX, powered by Global Electronic Technology, Inc.
, is a wholesale ISO with 32 years of experience in the merchant services space that has transformed into a premiere financial technology company specializing in cutting-edge payment solutions like payment gateways, payment facilitation (payfac), fee-free donation software, and cash discount programs for all types of businesses.
GETTRX is the unicorn of the payment processing industry that has the privilege to boast building and owning all our own technology in-house, allowing us maximum flexibility, control, and customization, as well as the freedom to white label our products to other companies who don't have, and can't devote, the money, time, and resources required to compete.
GETTRX believes in a customer-centric culture with a technology-first mindset, working and innovating like a start-up with the advantage of being a veteran, post-revenue company; the best parts of Silicon Valley big tech and humble Hometown USA, where we answer your customer service calls, so you'll know the people here by name who are helping your business grow.
About the Job:
The Operations Support Specialist is responsible for providing merchant support services on behalf of GETTRX.
This includes providing user support and customer service on company supported computer applications and platforms by troubleshooting problems with a high level of efficiency.
The ideal candidate will be able to establish and maintain trust and confidence in their ability to react to situations and resolve issues quickly and accurately.
Responsibilities:
Maintain inventory records of all equipment and supplies.
Provide technical assistance and support to customers/merchants via phone or email.
Maintain confidentiality of sensitive information.
Perform administrative tasks such as filing paperwork, answering phones, and processing paperwork.
Identify and de-escalate situations requiring urgent attention.
Prepare activity reports.
Diagnose and resolve technical hardware and software issues.
Document all help desk interactions including problems, requests, and resolutions.
Follow standards help desk procedures to ensure all.
Research questions and information using available company resources.
Advise merchants on step-by-step problem-solving processes and appropriate actions to take when problems arise.
Administer help desk software.
Redirect problems to appropriate resource.
Qualifications/
Experience:
3
years of customer service experience required.
2
years in an operations/merchant support role.
2
years' experience with using financial software solutions like TSYS.
High self-initiative with the ability to work well under pressure.
Ability to work effectively with minimal supervision.
Proficient in general computer operations and technology especially Microsoft Office applications.
Strong knowledge of relevant call tracking applications Excellent analytical and problem-solving skills.
Ability to multi-task and prioritize tasks effectively.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Must be able to meet deadlines and work in a fast-paced environment.
Strong attention to detail and the ability to maintain a high level of accuracy.
Benefits:
Medical Insurance -PPO/ 100% paid HMO Vision and Dental (PPO) - GETTRX pays 100% for employee coverage Life Insurance Voluntary Life and AD&D - optional 401k plan (3% Employer Match) 2 Weeks' Vacation 6 Personal Days 2 Mental Health Days 6 Federal Holidays Competitive Compensation Paid Parking Free On-site Drinks and Snacks Job Type:
Full-time Pay:
From $65,000.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Torrance, CA 90502:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Required) Merchant Support:
2 years (Preferred) Operations Support:
2 years (Preferred) Help desk:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Operations Support, Merchant Services Work Location:
Torrance, CA About GETTRX:
GETTRX, powered by Global Electronic Technology, Inc.
, is a wholesale ISO with 32 years of experience in the merchant services space that has transformed into a premiere financial technology company specializing in cutting-edge payment solutions like payment gateways, payment facilitation (payfac), fee-free donation software, and cash discount programs for all types of businesses.
GETTRX is the unicorn of the payment processing industry that has the privilege to boast building and owning all our own technology in-house, allowing us maximum flexibility, control, and customization, as well as the freedom to white label our products to other companies who don't have, and can't devote, the money, time, and resources required to compete.
GETTRX believes in a customer-centric culture with a technology-first mindset, working and innovating like a start-up with the advantage of being a veteran, post-revenue company; the best parts of Silicon Valley big tech and humble Hometown USA, where we answer your customer service calls, so you'll know the people here by name who are helping your business grow.
About the Job:
The Operations Support Specialist is responsible for providing merchant support services on behalf of GETTRX.
This includes providing user support and customer service on company supported computer applications and platforms by troubleshooting problems with a high level of efficiency.
The ideal candidate will be able to establish and maintain trust and confidence in their ability to react to situations and resolve issues quickly and accurately.
Responsibilities:
Maintain inventory records of all equipment and supplies.
Provide technical assistance and support to customers/merchants via phone or email.
Maintain confidentiality of sensitive information.
Perform administrative tasks such as filing paperwork, answering phones, and processing paperwork.
Identify and de-escalate situations requiring urgent attention.
Prepare activity reports.
Diagnose and resolve technical hardware and software issues.
Document all help desk interactions including problems, requests, and resolutions.
Follow standards help desk procedures to ensure all.
Research questions and information using available company resources.
Advise merchants on step-by-step problem-solving processes and appropriate actions to take when problems arise.
Administer help desk software.
Redirect problems to appropriate resource.
Qualifications/
Experience:
3
years of customer service experience required.
2
years in an operations/merchant support role.
2
years' experience with using financial software solutions like TSYS.
High self-initiative with the ability to work well under pressure.
Ability to work effectively with minimal supervision.
Proficient in general computer operations and technology especially Microsoft Office applications.
Strong knowledge of relevant call tracking applications Excellent analytical and problem-solving skills.
Ability to multi-task and prioritize tasks effectively.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Must be able to meet deadlines and work in a fast-paced environment.
Strong attention to detail and the ability to maintain a high level of accuracy.
Benefits:
Medical Insurance -PPO/ 100% paid HMO Vision and Dental (PPO) - GETTRX pays 100% for employee coverage Life Insurance Voluntary Life and AD&D - optional 401k plan (3% Employer Match) 2 Weeks' Vacation 6 Personal Days 2 Mental Health Days 6 Federal Holidays Competitive Compensation Paid Parking Free On-site Drinks and Snacks Job Type:
Full-time Pay:
From $65,000.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Torrance, CA 90502:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Required) Merchant Support:
2 years (Preferred) Operations Support:
2 years (Preferred) Help desk:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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