CU Member Solutions Advocate (Part-time)
3.
6 Part-time 10 hours ago Full Job Description We are Farmers! We are more than just your favorite commercials.
We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce.
We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships.
Helping others in their time of need isn't just our business - it's our culture! We are Farmers! Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career! Job Summary Provides support and service to members of the credit union.
Requires established skills to perform a range of routine activities.
Understands how the assigned duties relate to others in the team and how the team integrates with other related teams.
Essential Job Functions Provides a range of routine customer service and support to members of the credit union over the phone, through email or chat.
Develops relationships with members to identify needs and counsels members on available financial products and services.
Provides account information and processes straightforward transactions using banking technology and established procedures.
Requires a moderate degree of supervision while managing own workload and daily customer service operations.
Schedules follow up contact with members through email or chat.
Performs other duties as assigned.
Education Requirements High School Diploma or equivalent required.
Experience Requirements 2 years experience working in a customer service position required.
One year experience working in a call center environment preferred.
Special Skill Requirement Strong verbal communication and listening skills including the ability to write clear and concise correspondence using correct spelling, grammar, and format.
Possesses strong technical aptitude; proficient in all Microsoft products preferred Adaptable and flexible to new technology.
Demonstrated customer service skills Ability to simultaneously handle multiple priorities.
Ability to influence internal and/or external constituents Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information.
Visually locates material, resources and other objects.
Ability to continuously operate a computer for extended periods of time, up to a full work shift.
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only:
$17.
35 - $23.
75 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance Job Location(s):
US - CA - Torrance.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Part-time 10 hours ago Full Job Description We are Farmers! We are more than just your favorite commercials.
We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce.
We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships.
Helping others in their time of need isn't just our business - it's our culture! We are Farmers! Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career! Job Summary Provides support and service to members of the credit union.
Requires established skills to perform a range of routine activities.
Understands how the assigned duties relate to others in the team and how the team integrates with other related teams.
Essential Job Functions Provides a range of routine customer service and support to members of the credit union over the phone, through email or chat.
Develops relationships with members to identify needs and counsels members on available financial products and services.
Provides account information and processes straightforward transactions using banking technology and established procedures.
Requires a moderate degree of supervision while managing own workload and daily customer service operations.
Schedules follow up contact with members through email or chat.
Performs other duties as assigned.
Education Requirements High School Diploma or equivalent required.
Experience Requirements 2 years experience working in a customer service position required.
One year experience working in a call center environment preferred.
Special Skill Requirement Strong verbal communication and listening skills including the ability to write clear and concise correspondence using correct spelling, grammar, and format.
Possesses strong technical aptitude; proficient in all Microsoft products preferred Adaptable and flexible to new technology.
Demonstrated customer service skills Ability to simultaneously handle multiple priorities.
Ability to influence internal and/or external constituents Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information.
Visually locates material, resources and other objects.
Ability to continuously operate a computer for extended periods of time, up to a full work shift.
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only:
$17.
35 - $23.
75 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance Job Location(s):
US - CA - Torrance.
Estimated Salary: $20 to $28 per hour based on qualifications.
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