Customer Service Representative
Torrance, CA Torrance, CA Full-time Full-time $17.
07 - $18.
00 an hour $17.
07 - $18.
00 an hour 15 hours ago 15 hours ago 15 hours ago Job
Summary:
Become the Newest Member of the Family The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Customer Service Department and other cross functional departments.
Addressing customer complaints, provide appropriate solutions and alternatives within the set time limits; and follow up to ensure resolution.
Keep records of customer interactions, follow communication procedures, guidelines and policies.
Duties include but not limited to:
Essential Duties and
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times Stay on top of customer ship window Learn customer manual for special ticketing and routing requirements Provides timely and accurate information to incoming requests for customer order status and product knowledge.
Processes customers' orders/changes according to established department policies and procedures Responding promptly to customer inquiries Acknowledging and resolving customer complaints Works with the sales team to meet and exceed customer's service expectations Keeping records of customer interactions, transactions, comments and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Able to analyze and execute instructions properly Excellent written and verbal communication skills in English (Spanish is a plus) Ability to maintain an organized work schedule and meet deadlines Ability to organize, prioritize and work under time constraints Facilitate and process returns Providing customer service via social media platforms such as Instagram and Facebook Knowledge, Skills and Abilities:
Comfortable working in a fast-paced environment Must have great follow up skills via e-mail, phone, and/or IM Attention to detail Education and Experience Minimum 2 years of Customer Service Experience Strong written and verbal communication skills a must Excellent Microsoft Skills EDI experience Zendesk experience a must Apparel Industry preferred Job Type:
Full-time Pay:
$17.
07 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Vision insurance Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to commute/relocate:
Torrance, CA 90503:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
07 - $18.
00 an hour $17.
07 - $18.
00 an hour 15 hours ago 15 hours ago 15 hours ago Job
Summary:
Become the Newest Member of the Family The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Customer Service Department and other cross functional departments.
Addressing customer complaints, provide appropriate solutions and alternatives within the set time limits; and follow up to ensure resolution.
Keep records of customer interactions, follow communication procedures, guidelines and policies.
Duties include but not limited to:
Essential Duties and
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times Stay on top of customer ship window Learn customer manual for special ticketing and routing requirements Provides timely and accurate information to incoming requests for customer order status and product knowledge.
Processes customers' orders/changes according to established department policies and procedures Responding promptly to customer inquiries Acknowledging and resolving customer complaints Works with the sales team to meet and exceed customer's service expectations Keeping records of customer interactions, transactions, comments and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Able to analyze and execute instructions properly Excellent written and verbal communication skills in English (Spanish is a plus) Ability to maintain an organized work schedule and meet deadlines Ability to organize, prioritize and work under time constraints Facilitate and process returns Providing customer service via social media platforms such as Instagram and Facebook Knowledge, Skills and Abilities:
Comfortable working in a fast-paced environment Must have great follow up skills via e-mail, phone, and/or IM Attention to detail Education and Experience Minimum 2 years of Customer Service Experience Strong written and verbal communication skills a must Excellent Microsoft Skills EDI experience Zendesk experience a must Apparel Industry preferred Job Type:
Full-time Pay:
$17.
07 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Vision insurance Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to commute/relocate:
Torrance, CA 90503:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
