Customer Service Representative
Torrance, CA Torrance, CA Full-time Full-time $22 - $30 an hour $22 - $30 an hour 15 hours ago 15 hours ago 15 hours ago Customer Support Representative - Job Description The customer support representative (CSR) responds to all customer support requests on behalf of the Customer Support Center, processes parts orders, and related customer support activities.
The CSR also works with other business functions, documenting details and assists with resolving issues on a daily basis.
The CSR must utilize basic office work skills to complete tasks.
The position works in a fast-paced environment with tight deadlines and must learn customer expectations and industry standards.
The CSR must also follow up on parts order issues, gather information, and take on action items as needed.
In addition, the CSR enters data into case management tools and document internal as well as external customer support feedback.
The CSR reports to the customer support supervisor in the customer support organization.
Desired set of skills for the CSR position:
Professional customer communication skills Parts order processing and data entry Utilize office software to document and complete work on time Efficient interaction with team members and other departments Reading and understanding of backlog reports, follow-up on customer orders Operate as a customer advocate and an acting liaison between customer and internal teams Job functions include but not limited to:
Verify customer and order information for correctness, checking it against previously obtained information as necessary Receive and respond to customer complaints Review orders for completeness according to reporting procedures and forward incomplete orders for further processing Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms and ERP Prepare invoices and shipping documents Recommend parts or services that will meet customers' needs Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments Compute total charges for parts or services and shipping charges Direct specified departments or units to prepare and ship orders to designated locations Inspect outgoing orders for compliance with customers' requirements Check inventory records to determine availability of requested parts Attempt to sell additional merchandise or services to prospective or current customers by telephone or electronic communication File copies of orders received, or post orders on records An associate degree in business administration, or a similar field is preferred for this job.
Previous years of work experience as a customer support representative can be helpful.
Job Type:
Full-time Pay:
$22.
00 - $30.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
3 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person The customer support representative (CSR) responds to all customer support requests on behalf of the Customer Support Center, processes parts orders, and related customer support activities.
The CSR also works with other business functions, documenting details and assists with resolving issues on a daily basis.
The CSR must utilize basic office work skills to complete tasks.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The CSR also works with other business functions, documenting details and assists with resolving issues on a daily basis.
The CSR must utilize basic office work skills to complete tasks.
The position works in a fast-paced environment with tight deadlines and must learn customer expectations and industry standards.
The CSR must also follow up on parts order issues, gather information, and take on action items as needed.
In addition, the CSR enters data into case management tools and document internal as well as external customer support feedback.
The CSR reports to the customer support supervisor in the customer support organization.
Desired set of skills for the CSR position:
Professional customer communication skills Parts order processing and data entry Utilize office software to document and complete work on time Efficient interaction with team members and other departments Reading and understanding of backlog reports, follow-up on customer orders Operate as a customer advocate and an acting liaison between customer and internal teams Job functions include but not limited to:
Verify customer and order information for correctness, checking it against previously obtained information as necessary Receive and respond to customer complaints Review orders for completeness according to reporting procedures and forward incomplete orders for further processing Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms and ERP Prepare invoices and shipping documents Recommend parts or services that will meet customers' needs Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments Compute total charges for parts or services and shipping charges Direct specified departments or units to prepare and ship orders to designated locations Inspect outgoing orders for compliance with customers' requirements Check inventory records to determine availability of requested parts Attempt to sell additional merchandise or services to prospective or current customers by telephone or electronic communication File copies of orders received, or post orders on records An associate degree in business administration, or a similar field is preferred for this job.
Previous years of work experience as a customer support representative can be helpful.
Job Type:
Full-time Pay:
$22.
00 - $30.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
3 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person The customer support representative (CSR) responds to all customer support requests on behalf of the Customer Support Center, processes parts orders, and related customer support activities.
The CSR also works with other business functions, documenting details and assists with resolving issues on a daily basis.
The CSR must utilize basic office work skills to complete tasks.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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