Guest Service Agent/ Café Attendant
Sonesta Select Los Angeles Torrance Sonesta Select Los Angeles Torrance Torrance, CA Torrance, CA Part-time Part-time $19.
90 an hour $19.
90 an hour 1 day ago 1 day ago 1 day ago Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description Essential Job Functions include:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.
U.
E.
S.
T.
standards.
Register guests, issue room keys, and provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills, and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to multi-task and work in a fast-paced environment Willingness to be flexible and work both the front of house and the caf kitchen Track record of delivering exceptional guest or client experience Appropriate professional appearance and demeanor Experience in coffee shop environments is strongly desired Ability to communicate, both verbally and written, effectively with guests, vendors, and co-workers Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume.
Incomplete applications received will not be considered.
Job Type:
Part-time Pay:
$19.
90 per hour Work setting:
In-person
Experience:
Front desk:
1 year (Preferred) Shift availability:
Overnight Shift (Preferred) Day Shift (Preferred) Night Shift (Preferred) Work Location:
In person The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Essential Job Functions include:
Benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
90 an hour $19.
90 an hour 1 day ago 1 day ago 1 day ago Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description Essential Job Functions include:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.
U.
E.
S.
T.
standards.
Register guests, issue room keys, and provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills, and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to multi-task and work in a fast-paced environment Willingness to be flexible and work both the front of house and the caf kitchen Track record of delivering exceptional guest or client experience Appropriate professional appearance and demeanor Experience in coffee shop environments is strongly desired Ability to communicate, both verbally and written, effectively with guests, vendors, and co-workers Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume.
Incomplete applications received will not be considered.
Job Type:
Part-time Pay:
$19.
90 per hour Work setting:
In-person
Experience:
Front desk:
1 year (Preferred) Shift availability:
Overnight Shift (Preferred) Day Shift (Preferred) Night Shift (Preferred) Work Location:
In person The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Essential Job Functions include:
Benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
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