Patient Account Rep
4.
2 Torrance, CA Torrance, CA Full-time Full-time $23.
11 - $34.
02 an hour $23.
11 - $34.
02 an hour 18 hours ago 18 hours ago 18 hours ago Under direct supervision, the Patient Account Representative performs tasks related to the collection of patient account balances at Torrance Memorial Medical Center while maintaining excellent customer relations.
Core Competencies Reviews status of work queues and prioritizes job functions to ensure timely follow-up on patient accounts.
Receives and answers inquiries from patients, payers and other authorized parties regarding charges and/or billing discrepancies.
Answers telephone call in a timely manner, ascertain needs, and route calls, as appropriate.
Respond to billing inquiries, and addresses customer complaints promptly.
Thoroughly documents all conversations with patients, insurance representatives and callers in a promote and precise manner.
Responds promptly to billing inquiries from patients, payer and other authorized parties.
Updates and corrects any demographic, insurance or other changes necessary based on verified information to maintain accurate accounts.
Meets department designated productivity and quality assurance standards Demonstrates teamwork and provides assistance with special projects when assigned Adheres to debt collection policy and procedures.
Maintains working knowledge of payer requirements in order to communicate this information to departments and to patients, as needed.
Explains Business Office policies and procedures to patients, families, physicians and other hospital departments.
Promotes positive customer relations.
Department Specific Competencies Interprets patient insurance benefit information and can explain the amount allowed and paid by the customers insurance plan and how the amount owed by the patient was determined.
Performs follow-up calls on patient balances prior to account being sent to the collection's agency.
Assist patients and authorized parties with developing a plan to resolve their liabilities, including setting patients up on a payment plan according to the Business Office guidelines, or identifying potential financial assistance opportunities.
Makes outbound collection calls when the inbound call activity permits.
Submits refund requests from the patient or guarantor to the appropriate Patient Account Representative.
Escalates departmental problems to the Self-pay Collections Manager Education Additional Information High School diploma, GED, or higher education OR minimum of 2 years experience in a customer service call center environment preferably in a hospital business office setting.
Experience Number of Years Experience Type of Experience 2 Experience in medical office or Hospital Business Office.
Minimum experience including corresponding with patients and insurance companies in resolving patient accounts.
Compensation Range $23.
11 - $34.
02 / Hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Torrance, CA Torrance, CA Full-time Full-time $23.
11 - $34.
02 an hour $23.
11 - $34.
02 an hour 18 hours ago 18 hours ago 18 hours ago Under direct supervision, the Patient Account Representative performs tasks related to the collection of patient account balances at Torrance Memorial Medical Center while maintaining excellent customer relations.
Core Competencies Reviews status of work queues and prioritizes job functions to ensure timely follow-up on patient accounts.
Receives and answers inquiries from patients, payers and other authorized parties regarding charges and/or billing discrepancies.
Answers telephone call in a timely manner, ascertain needs, and route calls, as appropriate.
Respond to billing inquiries, and addresses customer complaints promptly.
Thoroughly documents all conversations with patients, insurance representatives and callers in a promote and precise manner.
Responds promptly to billing inquiries from patients, payer and other authorized parties.
Updates and corrects any demographic, insurance or other changes necessary based on verified information to maintain accurate accounts.
Meets department designated productivity and quality assurance standards Demonstrates teamwork and provides assistance with special projects when assigned Adheres to debt collection policy and procedures.
Maintains working knowledge of payer requirements in order to communicate this information to departments and to patients, as needed.
Explains Business Office policies and procedures to patients, families, physicians and other hospital departments.
Promotes positive customer relations.
Department Specific Competencies Interprets patient insurance benefit information and can explain the amount allowed and paid by the customers insurance plan and how the amount owed by the patient was determined.
Performs follow-up calls on patient balances prior to account being sent to the collection's agency.
Assist patients and authorized parties with developing a plan to resolve their liabilities, including setting patients up on a payment plan according to the Business Office guidelines, or identifying potential financial assistance opportunities.
Makes outbound collection calls when the inbound call activity permits.
Submits refund requests from the patient or guarantor to the appropriate Patient Account Representative.
Escalates departmental problems to the Self-pay Collections Manager Education Additional Information High School diploma, GED, or higher education OR minimum of 2 years experience in a customer service call center environment preferably in a hospital business office setting.
Experience Number of Years Experience Type of Experience 2 Experience in medical office or Hospital Business Office.
Minimum experience including corresponding with patients and insurance companies in resolving patient accounts.
Compensation Range $23.
11 - $34.
02 / Hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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